Aspen is the enterprise-wide financial management system. It includes the following modules: Accounts Payable, Accounts Receivable, Asset Management, Billing, eProcurement, General Ledger, Purchasing and Supplier Contract Management.
System Updates have been Completed
PeopleTools/Product Images/Database Upgrades
The Finance Capability Team has completed the project to get Aspen up to date, which includes patches and fixes, as well as PeopleTools and Database upgrades. Below are a few more details about this project.
- There are updates to the look and feel on pages in Aspen – things are bigger
- These updates have resolved some current known issues
- There are no business process changes
How to request support
To ensure efficient resolution of your inquiry or issue, please use the following guidelines when submitting your request. We ask that you do not reach out to specific individuals as all requests must be documented and routed appropriately.
|Support Channel||Description||Request Examples|
|IS Service Desk||The IS Service Desk is the support channel for technical inquiries and issues. An Incident Ticket or Service Request will be created and routed to the appropriate team (Aspen Capability team, Laserfiche Team etc). If you are unclear on who to contact, please email the IS Service desk.||
Ask Aspen is the support channel for business process questions, transaction support/updates.